Citroën ë-C4 X Unrepaired for 4 Months Despite Warranty – Replacement Request
In my 2025 Citroën ë-C4 X, I received the warnings “Electric Traction System Fault” and “ESP/ASR System Fault” while the vehicle was still under warranty. These faults first appeared on April 10, 2026, when the vehicle had approximately 16,000 km on the odometer. Since that date, my vehicle has been at an authorized service center for 4 months and 7 days, and I have been completely unable to use it. At the authorized service center, I was informed that it had been determined that an incorrect and improper procedure had previously been carried out on the vehicle at another authorized service center. I was also told that, due to the resulting fault, a part called “OBS” would need to be replaced and that this part would have to be shipped from abroad, with the process expected to take approximately two months. After a long period of waiting, I was eventually provided with a replacement vehicle; however, approximately 10 days later, the same fault occurred in the replacement vehicle as well. While I continued using the replacement vehicle, the part that had been ordered for my vehicle arrived two months later. However, the fault could not be resolved, and the same warnings appeared again. As a result, a second part was ordered and replaced, but I was subsequently informed that the problem had still not been resolved and that the same faults continued to occur even after this part was installed. After that, I was simply told to wait, without being provided with any clear information, technical explanation, or concrete plan for resolving the issue. My vehicle has been under warranty, yet despite remaining at the service center for months, undergoing two part replacements, and continuing to experience the same critical faults, no permanent solution has been found. As a result, I am experiencing significant inconvenience and hardship. I have been unable to use my vehicle for a long period of time, which has negatively affected my daily life. The fact that no clear solution has been provided within such a long period of 4 months and 7 days has caused me serious concerns regarding both my vehicle and the reliability of the Citroën brand. As of today, the faults have still not been resolved after 4 months and 7 days, and my vehicle has remained unusable for an extended period. Therefore, I expect Citroën to offer all reasonable solutions, including replacing my vehicle with a defect-free equivalent vehicle of the same type, an equivalent Citroën vehicle, or, if possible, a higher-segment Citroën vehicle. I request that the technical investigation and assessment of the case be completed as soon as possible and that I receive a clear, permanent, and customer-focused response aimed at fully resolving my situation and addressing the inconvenience I have experienced.
Progress
In my 2025 Citroen ë‑C4 X, while the warranty is still valid, I received warnings for “electric drive system failure” and “ESP/ASR system failure”. These faults appeared on 10 April 2026 when the car had about 16,000 km, and since then my vehicle has been waiting at an authorized service center for 4 months and 7 days, and I cannot use the car at all.
At the authorized service, I was told that a previous authorized workshop had performed an incorrect and faulty operation on the vehicle, that because of this fault the part called “obs” would be replaced, that the part would have to be sourced from abroad, and that the process could take roughly two months. After a long wait, a loan car was provided; however, about 10 days later the same fault appeared in the loan car as well.
While continuing to use the loan car, the part expected for my vehicle arrived after two months, but the fault was not resolved and the same warnings reappeared. Consequently, a second part was ordered and replaced, yet even after installing this part the problem persisted and the same failures continued. Afterwards, I was simply asked to wait, without being given any clear information, technical explanation, or solution plan.
Even though my car is under warranty, it has been in the service center for months, the parts have been replaced twice, and yet the same critical faults remain, leaving me with a serious grievance. I have been unable to use my car for a long time and my daily life is adversely affected. The inability to produce a definitive solution over a period of 4 months and 7 days has caused me serious concern about the reliability of my vehicle and the Citroen brand.
As of today, after 4 months and 7 days of unresolved faults and the car being unusable, I expect from Citroen all reasonable solutions, including a replacement with a defect‑free equivalent, or if possible, an upper‑segment Citroen vehicle. I request that the technical inspection and process evaluation be completed as soon as possible and that a customer‑satisfaction‑focused, permanent and clear response be provided to remedy my grievance.
