Citroen Service Center Won't Return Calls — Replacement Part Stuck in France
On 02/14/2025, I purchased a 2024 model Citroen Jumpy vehicle. A short time after taking delivery of the car, the warning lights started coming on. When I turned the car off and waited 5 to 10 minutes before restarting it, the warning lights would go off and the problem would seem to resolve itself. However, this issue kept happening more and more frequently, and by 06/17/2026, it could no longer be fixed even by turning the ignition off and on. So on 06/19/2026, I took the car to the K***** Ö**** Citroen service center. They got back to me within two days and said the problem was related to the car's battery. They said they'd run a battery test, charge the battery, and monitor it for a while. When I didn't hear back two days later, and the K***** Ö**** Citroen service center proved impossible to reach, I sent one of our staff members there in person, and that's when I was told the car's ABS sensor was actually faulty. Somehow, a battery problem had suddenly turned into an ABS sensor problem. I was told the sensor was only available at one service center in all of Turkey, and that it would be brought to the K***** Ö**** service center to fix and return the car. The next day, once again unable to reach the service center by phone, we went there in person to ask what was going on and why the car still hadn't been returned. That's when we were told that the service center supposedly holding the sensor had given it to someone else, and that no other replacement part could be found anywhere in Turkey — the part would have to be brought in from France. We were told this part would take a minimum of 45 business days to arrive from France, with no firm timeline beyond that. I explained that we use this vehicle commercially for our transport business and that we needed a replacement vehicle in the meantime. But we haven't gotten any resolution from anywhere, including the head office. I called the head office, and even though I told them the situation was urgent, they said they'd get back to me within two days at the latest — but they never did. Neither the head office nor the service center are standing behind the brand at all. To anyone reading my complaint here who's considering buying a vehicle: based on my experience with this brand's and service center's practices, I'm sharing my story. I absolutely do not recommend it. Do not even walk through Citroen's door.
