We purchased a brand-new 2025 Citroën ë-C3 from Nev Oto in Tarabya, but we were given a defective vehicle from the very beginning. We were told that the car could be replaced with another one, yet for months we have been constantly delayed without any resolution.
From day one, the key remote has not been working, and for the past 8 months we have been told that a replacement remote would arrive, but nothing has been done. Within just 2 months, the air conditioning system failed. It was repaired at the service center, but then it broke down again during winter. I had to drive 80 km in freezing conditions for days, and no replacement vehicle was provided at that time.
About a month later, the car stopped charging at home. We had an electrician check our installation, and there were no issues. We also tried charging at other locations—while it works at public charging stations, it does not work at all with home charging setups. We took the car back to the service center, and although a part was replaced, the issue was not resolved.
The car has now been at the service center for 2 months. A replacement vehicle was eventually provided, but since the car is registered under my father’s name, I am unable to use it. I am currently forced to drive 80 km daily using our family car, spending a significant amount on fuel—ironically, we bought this vehicle to avoid fuel costs.
It has been 8 months since we purchased the car, and we have not been able to use it properly even once. On top of that, we have suffered financial losses. We chose to buy a brand-new car to avoid such issues, yet this has been our experience.
There is no responsible authority addressing our problem—each party keeps redirecting us elsewhere. We even contacted the distributor, but received no solution. We were warned that Citroën vehicles might have issues, and unfortunately, we regret not taking that advice.
I am unable to provide service reports because the car is still at the service center. We never expected to be kept waiting this long.
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