Citroën Delivered My Brand-New C4 With a Damaged Bumper

On April 30, 2026, I purchased a brand-new Citroën C4 Max package vehicle from the Citroën Mersa Güngören dealership. During delivery, I immediately noticed scratches on the front bumper and informed the dealership staff about the issue right away.

Although I specifically pointed out that the paint had chipped or peeled off, the staff initially acted dismissively and insisted there was no actual paint damage. They even tried to wipe the area as if the problem would disappear. When it became obvious that the marks could not simply be cleaned away, they attempted to solve the issue by applying touch-up paint to the bumper and then brought the vehicle back to me.

I clearly stated that I would not accept a brand-new vehicle with painted repairs or touch-up work. After this objection, the dealership agreed to replace the bumper completely and scheduled an appointment for May 5 at 10:00 AM. I was told the procedure would take only one or two hours, so I waited at the dealership.

However, after waiting for nearly five hours, I was informed that they would no longer replace the bumper and would instead simply repaint it and deliver the car that way. By 4:00 PM, I was still waiting and having serious difficulty finding anyone willing to properly address the situation.

The fact that a vehicle sold to me as brand-new already had visible damage at delivery, combined with the dealership repeatedly changing its promises and treating the customer with such indifference, has completely destroyed my trust in Citroën Mersa Güngören.

I demand that the damaged bumper on my new Citroën C4 actually be replaced as originally promised and that the vehicle be delivered to me in flawless, paint-free condition as it should have been from day one. I also request that Citroën review the way this entire process was handled and take the necessary steps to prevent other customers from experiencing similar treatment and disappointment.