Citroën C3 Aircross Repair Delayed Due to Missing Parts for Months
On March 4, I was involved in a single-vehicle accident with my Citroën C3 Aircross. A claim was opened on March 7 at the authorized Bursa Neskar service center. Following the inspection, I was informed that the vehicle sustained approximately $25,000 in damage. According to the service’s assessment report, more than 20 parts are currently unavailable, and sourcing these parts may take around six months. My policy number is 2000231390186.
Despite the severity of the damage, the insurance company decided to repair the vehicle instead of declaring it a total loss and has sent an email to the service authorizing repairs as of today. However, given the extent of the damage and the uncertainty around parts availability, I have not received any clear information about how long the repairs will take or when the vehicle will be returned to me.
My vehicle is a 2025 model and only six months old, yet I am being left in a highly uncertain situation with what appears to be an extremely long repair process. This is causing me significant inconvenience. My expectation from both the insurance company and the brand is to provide a clear and reasonable timeline for the repair process, to complete the repairs as quickly as possible, and to provide me with a replacement vehicle during this waiting period.
Additionally, if it becomes clear that the repair process will take several months, I request that my claim for the vehicle to be declared a total loss be reconsidered. I do not want to be without a vehicle for an extended period and request transparent, written, and binding communication regarding the entire process.
I was informed that the repair/fix process for my request would take a long time and that I might have to wait up to 6 months for parts to be supplied. However, I have not yet received a clear timeline. Due to this uncertainty, I am left without a vehicle, and I am waiting for information on whether the process will result in a total loss or not.
