I have been playing the game Whiteout Survival for 1.5 years. On April 1st, a friend of mine, who doesn't know the game, accidentally purchased a package. I immediately requested a refund. Around the same time, I received a message from Century Games customer service advising me to report the situat...
I purchased two packages in White Out Survival, but my card was charged for four packages. After disputing the extra charges, two refunds were issued, but my account was then banned. I later discovered this has happened to other players as well. The system often displays error codes when trying to ...
I’ve been trying to disconnect my social media accounts from a game with Century Games, but they haven’t been able to resolve the issue. I’ve sent everything they requested, yet they keep telling me the issue is resolved when it clearly isn’t. They even had me fill out forms and submit additional do...
I’ve been trying to resolve an issue with Century Games for the past 2 months, but their customer service in Turkey has been completely unhelpful. Despite following their instructions multiple times, they still haven’t fixed the problem. This has caused me extreme frustration, and to make matters wo...
My daughter accidentally purchased a package in Whiteout Survival by Century Games, so I requested a refund. Not only was the refund denied, but my account was restricted as a result. When I previously spent money in the game, there were no issues, but now, due to an accidental purchase, my account ...
I’ve been playing Whiteout Survival by Century Games and suddenly, 390K of my soldiers disappeared without any reason! I immediately reported this issue and requested that my account be checked. Instead of investigating, I received an automated response, which was very frustrating. I’ve invested bot...
I’ve been playing Whiteout Survival by Century Games for over a year now, but my experience has recently turned into a nightmare. After transferring to a different state during the in-game migration period, I ended up under new leadership. Since then, one particular player has been relentlessly hara...
I’ve been playing Whiteout Survival by Century Games and have spent real money on the game multiple times with no issue — until now. Recently, my young nephew accidentally made an in-game purchase on my account. As soon as I noticed, I requested a refund for that mistaken transaction. What did Centu...
I am absolutely furious with Century Games. Without my knowledge or consent, they withdrew approximately ₺2,500 from my account for an in-game package I never approved or purchased. This is completely unacceptable. I’ve been trying to get help for three days now with zero resolution. I feel like I’v...
As a regular player of Century Games' Whiteout Survival, I've been purchasing several packages daily. Despite paying ₺699 for the Fast Progress Pack, it hasn't been delivered. When I contacted support, they asked for the transaction number mentioned on the receipt, which I don't have. I make multipl...
As player 23070022 in Century Games' Whiteout Survival, I transferred alliance leadership to player 21448027 due to a confusion on Server 135. However, I've been unable to reach them since. Despite my attempts as the R4, they are not responding to any messages. I've shared the necessary screenshots ...
Hello, I have a 10 year old daughter with autism. cannot read and write. She made purchases in Whiteout Survival without my knowledge and I have no financial situation. I am earthquake victim. I was affected by the earthquake in Turkey. My financial situation is very bad.I contacted Google and they ...
