I’ve been playing Whiteout Survival by Century Games and have spent real money on the game multiple times with no issue — until now. Recently, my young nephew accidentally made an in-game purchase on my account. As soon as I noticed, I requested a refund for that mistaken transaction. What did Century Games do in response? They refunded the amount, but then restricted my account!
This is incredibly unfair. When I was spending money on the game, everything was fine. But the moment I asked for a single refund for an accidental purchase, my account got punished. How is that just? I’ve invested in this game, and now I’m locked out with no explanation.
To make matters worse, I’ve reached out to the support team, but they won’t respond at all. I’m demanding that my account be restored immediately. This kind of treatment toward loyal players is unacceptable.
My daughter accidentally purchased a package in Whiteout Survival by Century Games, so I requested a refund. Not only was the refund denied, but my account was restricted as a result. When I previously spent money in the game, there were no issues, but now, due to an accidental purchase, my account ...
I have been playing the game Whiteout Survival for 1.5 years. On April 1st, a friend of mine, who doesn't know the game, accidentally purchased a package. I immediately requested a refund. Around the same time, I received a message from Century Games customer service advising me to report the situat...
I’ve been playing Whiteout Survival by Century Games for over a year now, but my experience has recently turned into a nightmare. After transferring to a different state during the in-game migration period, I ended up under new leadership. Since then, one particular player has been relentlessly hara...
I purchased two packages in White Out Survival, but my card was charged for four packages. After disputing the extra charges, two refunds were issued, but my account was then banned. I later discovered this has happened to other players as well. The system often displays error codes when trying to ...
I have a 10-year-old autistic daughter who cannot read or write. She made purchases on Whiteout Survival without my knowledge, and I am not in a position to pay for them. I am in a state of distress due to the earthquake in Turkey, and we desperately need this money. I contacted Google, and they sai...
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