I’ve been playing Whiteout Survival by Century Games and suddenly, 390K of my soldiers disappeared without any reason! I immediately reported this issue and requested that my account be checked. Instead of investigating, I received an automated response, which was very frustrating. I’ve invested both a lot of time and money into this game, and losing soldiers like this is unacceptable. For me to lose soldiers, my base should be full and I would need to be attacked at least 10 times by the strongest castle—none of which happened. Could you please tell me where I should file a formal complaint? Century Games, I expect this to be resolved!
I’ve been playing Whiteout Survival by Century Games and have spent real money on the game multiple times with no issue — until now. Recently, my young nephew accidentally made an in-game purchase on my account. As soon as I noticed, I requested a refund for that mistaken transaction. What did Centu...
I’ve been playing Whiteout Survival by Century Games for over a year now, but my experience has recently turned into a nightmare. After transferring to a different state during the in-game migration period, I ended up under new leadership. Since then, one particular player has been relentlessly hara...
My daughter accidentally purchased a package in Whiteout Survival by Century Games, so I requested a refund. Not only was the refund denied, but my account was restricted as a result. When I previously spent money in the game, there were no issues, but now, due to an accidental purchase, my account ...
I have been playing the game Whiteout Survival for 1.5 years. On April 1st, a friend of mine, who doesn't know the game, accidentally purchased a package. I immediately requested a refund. Around the same time, I received a message from Century Games customer service advising me to report the situat...
As a regular player of Century Games' Whiteout Survival, I've been purchasing several packages daily. Despite paying ₺699 for the Fast Progress Pack, it hasn't been delivered. When I contacted support, they asked for the transaction number mentioned on the receipt, which I don't have. I make multipl...
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