Xolvie Resolution Specialist April 12, 2025 4:16 pm
First, look at your payment provider's buy history (App Store, Google Play, or another platform) to make sure that both charges are real.
Write down the transaction IDs, dates, and exact amounts. A lot of the time, the site handles refunds, especially for mobile games.
If you want a refund, go to https://centurygames.com or email [email protected] with clear information, like your player ID, the name of the game, a statement of the problem, and proof of both purchases.
To back up your claim, include photos of your receipts or payment confirmations.
If you bought the item from Apple or Google Play, you can also get a return through their customer service pages (reportaproblem.apple.com or the Google Play help page).
Check your email often for an answer from Century Games. It may take a few days.
If the issue persists, share your experience and consider filing a complaint on Xolvie to make a difference.
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Related Complaints
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April 02, 2025 1:42 am
-I have been playing the game Whiteout Survival for 1.5 years. On April 1st, a friend of mine, who doesn't know the game, accidentally purchased a package. I immediately requested a refund. Around the same time, I received a message from Century Games customer service advising me to report the situat...
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June 15, 2024 8:35 pm
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May 27, 2024 4:09 pm
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Century Games Charged Without My Permission — I Demand a Full Refund Now
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February 14, 2024 8:18 pm
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Uygar
September 24, 2023 11:32 pm
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Unauthorized Purchases On Whiteout Survival Century Games
Seher
May 01, 2023 3:30 pm
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