On August 20, 2025, I purchased İçim Petso cooking cream from Carrefour. Although the shelf label showed ₺39.95, I was charged ₺51 at the checkout. I noticed the price difference by scanning the barcode with the TÜBİTAK market prices app and checking my receipt. I have frequently encountered such price discrepancies at the same store before. When I reported the issue to the store manager, the only explanation given was, “We forgot to change the label.” However, I believe this is a systematic problem that causes many customers to be misled. As consumers, we are not employees of the company and should not have to detect mistakes and errors ourselves. We want to shop safely and without being deceived. I paid by credit card, with a total purchase of ₺286. I demand compensation for my grievance, a refund of the overcharged amount, and accountability for such practices. I also expect the company to act more transparently and responsibly toward consumers. Furthermore, I request that the Ministry of Consumer Protection, Şişli Municipality, and Istanbul Metropolitan Municipality conduct inspections and carry out effective and efficient oversight to protect consumer rights.
I placed an order on Carrefour Online on 22.06.2025. The sea bass was priced at ₺399, and the discount was set to expire that evening. It was clearly stated that the discount applied both online and in-store. However, the employees who prepared the fish entered the price as ₺475. For 1.198 kg of fis...
While shopping at Carter’s OshKosh, I picked up a bag labeled as ₺1,099.99 and proceeded to the checkout. However, at the register, I was charged ₺1,225. When I pointed out the price discrepancy to the cashier, they completely ignored my concern. As a customer, it’s my right to purchase the item at ...
On July 23, 2025, I made a purchase at the H&M store in Capitol AVM, which included a lingerie item labeled as ₺399.99. However, at checkout, it was scanned and charged at ₺599.99. Since I bought several other items, I didn’t catch the price discrepancy at the time. When I got home and reviewed the ...
On 08.09.2024 at 19:08, I purchased a bottle of white wine from the Carrefour Mersin Kuzeykent store. Although the product’s shelf price was listed as ₺330, I was charged ₺360.50 at the checkout. When I objected to this and attempted to take a photo of the price tag, a person named Ö**** Y****, who ...
Hello, On April 6, 2024, just one hour after I bought the LG 50NANO766QA product, which I purchased from Carrefour SA for 18,950 TL, I noticed that it was being sold on the Hepsiburada platform of Carrefour SA for 17,999 TL, 951 TL cheaper. It seemed strange that the same product was being sold on a...
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