CarrefourSA Hiper Silent Phone Call and Omitted Grocery Item Dispute

On 3 September 2026 at 15:21 I placed an order from CarrefourSA Hiper via Yemeksepeti. In my basket there were 2 protein milks and 1 protein bar. I added the protein bar only so that the minimum basket amount would be reached and I could buy the protein milks. After placing the order, the store called me 2–3 times. I answered the phone and said “hello” several times, but I could not hear any sound from the other side, so we could not communicate. Afterwards, only 1 protein bar was delivered to me, and I paid a total of 152.89 TL including delivery fee for this order. At the end, the 2 protein milks did not reach me, and effectively I paid 152.89 TL just for 1 protein bar, which I had only added to complete the minimum basket. Now, if I place a new order for the protein milks from another market or again from CarrefourSA, I will have to pay an additional delivery fee and again try to reach the minimum basket amount, which means extra cost for me. It would have been much fairer if my order had been cancelled at the beginning instead of delivering only one product, because we do not have unlimited money. My Yemeksepeti order number is #qc79-2636-xotk. I request that the fee I paid for the undelivered products and the delivery fee be refunded, and that I am not charged an extra delivery fee and minimum basket amount if I reorder the protein milks under these circumstances. I expect this issue to be resolved jointly by both CarrefourSA Hiper and Yemeksepeti and my financial loss to be compensated.