Carrefour Ready-to-Eat Meat Products Sold Spoiled Before Expiry

Through the Carrefour mobile application, I placed several orders from your Antalya Konyaaltı store and purchased a total of 44 packs of ready-to-eat meat. The products had use-by dates of 13.05.2026 (5 packs), 16.05.2026 (18 packs), 18.05.2026 (20 packs) and 26.05.2026 (1 pack). Although the dates were valid, when I opened four packs with the 16.05.2026 date on 13 May, all four were spoiled and had a very strong, unpleasant odor. This situation seriously shook my confidence in the product and the store in terms of food safety. Following this, I contacted customer services. They tried to help and informed me that the assistant store manager had given a negative response. When I stated again that I did not accept this answer and explained the situation in detail, they said they would ask again and get back to me. On the same day, I went to the store and spoke directly with the assistant store manager. I was told that they could not promise an exchange or refund but that they would “look into it”. This response did not satisfy me, because I believe my unconditional right of return within the 14-day period is being violated, despite the fact that the products are clearly defective. The total amount I paid for these products is approximately ₺6,100. For these reasons, I request that all 44 spoiled products be replaced one-to-one with the same products that have a later use-by date and are not spoiled. I expect this process to be handled quickly and carefully, and that the financial and moral grievance I have experienced due to this spoiled food issue be taken into consideration.