On 26.03.2026, I purchased a LOFT brand T-shirt from the CarrefourSA Merter Hyper branch in Bakırköy, Istanbul. On 27.03.2026, I went to the CarrefourSA Zonguldak branch to return this product. My return request was rejected on the grounds that “we do not have the same model in our store.” However, LOFT branded products in different models are clearly on sale in the same store. In other words, the brand is available, sales continue, but the return of the product I purchased from another CarrefourSA store is not accepted. I find this practice contrary to consumer rights, inconsistent with the logic of operating as a chain store, and far from a corporate approach. It is difficult to understand how a brand as large as CarrefourSA cannot resolve such a simple and clear issue in a customer‑oriented manner. I buy a product in Istanbul and I cannot return it in another city within the same chain; in this case, I question what the point of being a chain store is. I request that my return process for the LOFT brand T-shirt be accepted at the CarrefourSA Zonguldak branch or that a clear and lawful solution be provided promptly, and that such a situation will not be repeated for other customers.
I recently shopped on www.gap.com.tr last week. They sent the products I purchased in two separate shipments via courier. However, they also canceled one of the products I bought. Upon contacting their WhatsApp customer service to inquire about the cancellation reason, they mentioned it was due to s...
I noticed that the zipper of the dress I bought from the Mango Marmara Forum branch was bursting after I purchased it. There was no statement indicating that it was defective. When I went to the Mall of Mango branch to exchange it, I observed the same dress, in the same size, on sale again, but with...
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Three days ago, I received an update that the product I purchased from Bershka was out for delivery with Birgün cargo. However, by the end of the day, I was shocked to receive a response stating "out of region - return." Despite spending an hour on the phone over the weekend trying to reach the carg...
I purchased a shirt, a vest, and two pairs of the same model and size pants, one in beige and one in black, from the Zara store in Istanbul Cevahir Mall. Since the black pants were not available on the stand, they were brought from the stockroom. I tried on the beige ones, so I bought the black ones...
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