When I tried to access Carrefour’s website from my MacBook Pro (Mac OS 15.6.1) using the DuckDuckGo browser and a private VPN service, I have been receiving a “Sorry, you have been blocked” error message for two days (September 10 and 11, 2025). The screen displayed Cloudflare Ray ID: 97d631d23e7e2a91 and IP: 193.37.254.188. I only wanted to view the product catalog and order what I needed; I never even proceeded to the payment stage. I believe this block happened because I was using a VPN, but since I live abroad and have security concerns, I must use one, and I do not think it is fair that my access to the site is restricted for this reason. Although I have not suffered a financial loss yet, being unable to shop is creating hardship. My expectation from Carrefour is to be able to access the catalog and shopping services even when using a VPN. My customer number is 6221-5101-0299-6228, and I kindly request that this issue be resolved and an alternative access method be provided. I would also like to note that this complaint is submitted from İzmir.
On October 15, 2025, I tried placing an order more than seven times using both the Android app, the mobile website, and the desktop site on my MacBook. My order number is rso101394849. Each time, during the payment step, I received the following error message: “Please check your credit card informa...
I placed an order from Carrefour by selecting products listed as in stock. The next evening, while checking my emails close to the delivery time by chance, I saw an email stating that my order had been canceled. If Carrefour cannot build a website or app capable of reserving items for customers who ...
tried out the CarrefourSA Mobile app for some online shopping, it's been the weirdest three days, and my expected delivery is nowhere in sight. I'm sitting at home, feeling like a victim of this ordeal, and to make matters worse, my grievances remain unattended to. The individuals I've tried to comm...
Hello, For quite some time, I've been encountering products with insects, spoilage, and shortened shelf life at the Carrefour store on Ortaklar Street in Istanbul. I went to Carrefour several times with issues like damaged packaging, spoiled watermelons, and foul-smelling cheeses, but I couldn't mak...
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