The funds sent to Bybit aren’t reflected. How can I get Bybit to credit the missing amount?

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Xolvie
Xolvie Resolution Specialist November 24, 2024 5:12 pm

To address this issue, please follow these steps:

Verify Blockchain Confirmations: Ensure that your transaction has received the required number of blockchain confirmations. Bybit specifies the necessary confirmations for each cryptocurrency on their Deposit Page.

Check for Missing Tags or Memos: For cryptocurrencies like XRP or EOS, a tag or memo is essential for proper crediting. If omitted or incorrect, deposits may not reflect. Bybit offers a self-service appeal to recover such deposits.

Review Deposit History: Navigate to your Bybit account's "Deposit History" to confirm the transaction status. If it's not listed, the deposit might not have been initiated correctly.

Contact Bybit Support: If the above steps don't resolve the issue, reach out to Bybit's customer support through their Help Center. Provide transaction details, including the transaction ID (TXID), amount, and timestamp, to facilitate a prompt investigation.

If you have experienced a similar issue, please feel free to share. You can also file a complaint on Xolvie.

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