Bybit ACH/USDT Sell Orders Not Showing in Balance — Missing Funds Issue

For the past three months, whenever I place a sell order on the ACH/USDT pair in Bybit’s mobile app, the order appears to execute successfully, but the proceeds from the sale never show up in my account balance. In each transaction, I typically sell 500 or 1,000 ACH tokens. After each sale, I receive no error message and there’s no commission fee deduction, yet my USDT balance decreases while my TRY balance remains unchanged.

I contacted Bybit live support, but no solution was provided.

Account information:
• User ID: 101811930
• I have only traded this specific coin (ACH/USDT) and haven’t tested others.
• The issue occurs consistently in every similar transaction.

I request that Bybit thoroughly review my account, correct the missing balance, and notify me of the investigation results via email.