Around 21:30 on 12.05.2025, we placed an order via Getir from Burger King Sancaktepe Mh. branch, including a Tok Eden Menu, a Kral İkili (King Duo), and a Texas Smokehouse Burger Menu. For the Chicken Royale in the Tok Eden Menu, I requested extra pickles and 2 slices of cheese, for which I paid an additional ₺20. Not only were the extra ingredients I asked for missing, but the Chicken Royale came with a Whopper bun instead of its original bun. Additionally, as you can see in the attached photo, the lettuce inside was rotten, which is especially concerning given the recent food safety issues. The only accurate part of the order was the chicken itself. In the Texas Smokehouse Burger Menu, I selected onion as an ingredient to be removed, yet it arrived with onions. In the Kral İkili Menu, I requested extra tomato on the King Chicken, but of course, it was delivered without any tomato. Here are my questions: If you offer these customization options and charge extra for them, why aren’t the requested ingredients added? If you allow us to remove ingredients, why don’t you actually remove them? (I’m asking this especially in consideration of possible allergies.) Due to this level of poor service, the Chicken Royale and Texas Smokehouse Burger were unfortunately not edible. There was no receipt attached to the delivery, and no invoice was generated on Getir, so I am unable to attach one. Since the full payment was made, I kindly request that my grievance be addressed and that compensation be provided for the incomplete and defective service received. Lastly, I must say this has been my worst Burger King experience to date.
We ordered from Burger King via GetirYemek, despite the consistent issues with our local branch. I specifically requested in the notes for the food to be delivered hot. However, both the food and drinks arrived lukewarm. Additionally, one of the four burgers was missing and took over half an hour to...
Today, I placed my very first order from the Burger King branch in Trabzon Ortahisar Gülbaharhatun through the Migros Hemen app (Order No: 719354875). Unfortunately, the entire experience was extremely disappointing. The hamburgers arrived with only a tiny piece of lettuce inside. I had ordered an ...
We ordered a Whopper menu from Burger King on 11 May. Since it was problematic before, I wrote a note so that it would be complete material. Because onions and pickled greens are not always put, only bread is served between the meatballs. Just to be sure, I sent another note to the customer represen...
On September 14, 2025, at 20:13, I placed an order from the Burger King Esenyurt Meydan branch (Order No: 3346). My order was incomplete, as the double cheeseburger and drinks were missing. On top of that, the lettuce in the chicken burgers was spoiled. This is not the first time there have been pr...
On Saturday, November 22, 2025, I ordered the 2-piece Chicken Royale menu from the Burger King branch located in Istanbul, through the Tıkla Gelsin app. While eating the second burger in the menu, I noticed a strong and unpleasant smell of oil; I felt that the product was neither fresh nor safe to c...
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