I purchased a pair of Skechers Slip-Ins: Gratis Sport - Awe Inspiring shoes approximately 6 months ago from the Skechers store located in Park Afyon Shopping Mall in Afyonkarahisar city center. Despite being used for a relatively short period, the shoes tore and became deformed, which I do not find acceptable for a product of this brand and price level. Due to this problem, I handed the shoes over to the Skechers store for inspection under warranty. However, I was informed that my request was rejected, and this decision was made without any explanation about the reason for the rejection. I was not contacted by email or by phone, and neither the store nor customer service provided a clear statement about why the warranty was denied. I would like to learn clearly why my request was rejected and on what basis this decision was made. In addition, considering that the shoes became torn and deformed within only 6 months, I request that the product be replaced with a new one. I kindly ask you to review my complaint once again and to provide me with a written and clear response.
In April 2025, I purchased a pair of Skechers GO Walk shoes from the Skechers store at Ankara Forum Mall. I wore the shoes a few times a week for walking. However, in less than a year, both shoes developed tears and holes in the heel area. I took the product to the store and sent it in for a warran...
I purchased a pair of Skechers GO Run shoes from the Skechers store at Samsun Piazza Mall and used them for about three to six months for everyday wear. However, within this short period, noticeable deformation and wear appeared inside the shoes. I’ve owned other Skechers models before and never exp...
About three months ago, I purchased a pair of Skechers GO Walk Flex New World sneakers from the Istanbul Marmara Forum Skechers store. Due to a foot injury, I could not wear them regularly, and most of the time I was not even standing or walking for long periods. Despite this limited use, the shoes ...
The shoes I bought from the Skechers store started tearing at the sides and developed an unpleasant appearance within just 4–5 months. Despite applying for a replacement, my request was rejected. Even though the shoes are under a 2-year warranty, no action has been taken. I paid ₺6,300 for these sho...
Last year, I purchased a pair of Skechers D’Lites sneakers from the Skechers store in Izmir. Even though I wore them only a few times under very light use, the shoes quickly developed serious defects in the toe area, including separation and deformation. During the purchase, the sales staff clearly ...
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