Lost Gold Bracelet - Budget Car Rental
When we came home with the car we rented on the evening of June 9, 2025, we noticed that my wife's gold gurmet bracelet was missing. The apartment parking lot camera footage shows it falling inside the car. We didn't notice it at the time. On June 10, 2025, at 12:30, we left the vehicle with the license plate 34 KJF 7** at the Budget Beylikdüzü branch. The same day, the Budget center transferred it to the Beylikdüzü branch and we reported the situation. To have it checked. A lost property request was also opened. We called every day that week, they said it was checked. They said they would get back to us during the day and said we didn't need to come. We also made a request from the Budget center. When we didn't get an answer, we went to the Budget Beylikdüzü branch on Saturday, June 14, 2025. None of the friends here knew about it. Not only did they not know, they also gave the car to be washed without inspecting it. We learned this. Since it was the weekend, the employees Mr. D** and Mr. S*** informed us that they did not have a manager to look at the cameras. Ms. S*** also stated that she had given false information. It could have been taken during the wash or delivery. We requested that the wash security record or delivery security record be examined. They said they would get back to us on Monday, June 16. Today is Friday, the 20th, there is no response and no examination has been done. We have not gone to the police for the lost items yet because they were told that they have been examined. The team gave the vehicle to the wash, which is under the responsibility of another company, despite such a situation. We cannot understand how this is acceptable. We could have come the same day, it has not been examined in more detail. They told us not to come, you cannot look. I wish we had gone the same day. We would like to state that the highest level examination and investigation will be carried out regarding the issue and our wristbands will be found or we will take legal action.
Dear Customer, Thank you for taking the time to share your feedback with us. BUDGET maintains its position in the sector thanks to valued customers like you and always attaches importance to the notifications received from you. In response to your feedback, a ticket record BLT-893622-P0Z4 has been created, the necessary investigations regarding the issue have been carried out, and our Customer Experience Consultant has contacted you. You can share your feedback about our products and services with us through the contact form or by calling our Customer Experience Line. Best regards.
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