After using BTC for some time, they stopped sending SMS confirmation to non-TR numbers, that's why I had to change to Google authenticator. The entire ID validation process starts from scratch when you do so. After 3 days I have initiated the validation process, simply nothing happened. I contacted the call center, they told me to start the process over again (!!!) claiming that the selfie ı took could be dark (themn why did I receive a confiarmation that all documents & photos were accepted!). Such a simple step taking ages, seriously... I'm still not able to withdraw any crypto and still dealing with ID verification after 1 week. Do not put your money into that platform, otherwise you may not be able to take it back!
I hadn’t used crypto in a while, and I wasn’t aware that a new regulation now requires users to verify their identity again. Without knowing this, I deposited money into my Bybit account. When I later tried to make a purchase, the system prompted me for KYC verification. That was fine—I followed the...
I always used Kucoin because they are perfect, when you make withdraw or deposit dont have any issue. But 2 days ago I make deposit and money come in Kucoin, when I want to make withdraw they cancel my withdraw and freeze my account. They ask me selfie with my identity, I send everything but nothing...
For the past three weeks, I’ve been trying to withdraw my funds from Bitget, but I keep getting blocked by a recurring verification error. I fill in all the required information, reach the final screen, and then it asks for Google Authenticator verification—but no matter how many times I enter the c...
HitBTC seems to be completely unreliable. I've been strung along for weeks with customer support. My username and password are valid. My 2FA token has expired. I haven't logged in for ages, so I had to connect with customer support to renew my 2FA. They've asked for banking information, transaction ...
I am a customer of Crypto.com and regularly send money without any issues. My account is verified with all necessary verifications completed. However, when I needed to withdraw funds (USDT) on Saturday, my account refused to allow it. It directs me to contact support. I've been contacting support si...
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