I hadn’t used crypto in a while, and I wasn’t aware that a new regulation now requires users to verify their identity again. Without knowing this, I deposited money into my Bybit account. When I later tried to make a purchase, the system prompted me for KYC verification. That was fine—I followed the steps, submitted my ID with a live photo as requested, and they told me the verification would be completed within 3 days.
Well, it’s now Day 25 and my identity still hasn’t been verified.
In other exchanges, I’ve never seen this process take more than a few hours—1 day at most. I reached out to live support multiple times, and they keep telling me it’s “in progress” and that they’ve notified the team to expedite it. I even emailed the team directly (they promised a response within 48 hours), but I’ve heard nothing back. No email, no update.
Meanwhile, because the verification isn’t complete, I can’t buy, sell, or withdraw any of my funds. I’m down nearly $4 due to market movement during this ridiculous delay. I’ve decided I don’t want to use Bybit anymore—just give me my money back so I can close my account.
No one should be left in limbo for almost a month just waiting on an ID check. If there’s an issue with my application, at least communicate that to me. Otherwise, stop wasting my time and approve it already.
I am extremely frustrated with Bybit. I received an official email from them confirming that my identity verification was successfully completed. Relying on that confirmation, I proceeded to deposit money from my bank account into my Bybit account. The transaction went through without any problems. ...
I’ve been trying to complete the identity verification process on Bybit for the past 10 days, but the system continues to throw errors and won’t let me proceed. Because of this, I’m completely locked out of trading. I can’t buy, sell, or withdraw anything. Every attempt ends in failure, and I’ve los...
I completed my identity verification on Bybit on April 18. But on May 8, when I tried to log in and withdraw my assets, I was asked to verify my ID again. I submitted all the required documents immediately, but my account still hasn’t been reopened. It’s been days, and I’m completely locked out. Be...
I transferred money into my Bybit account expecting everything to go smoothly, but immediately afterward I was asked to verify my identity. That would’ve been fine—except no matter what I do, the system doesn’t accept my verification, and the support team has been completely unhelpful. I’ve tried m...
I am absolutely furious with Bybit! I completed the selfie verification, and it was approved, but now they're demanding it again! I've tried this four times, and it keeps failing. Then I tried again, and it finally went through, but they're still asking for it! This endless loop of re-verification ...
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