Amazon App Shows Incomplete Order Tracking - No Easy Access to Live Support

I am writing regarding a usability problem I am experiencing in the Amazon app. On the order tracking screen, the app only shows a very general status like “Now arriving” and “Ordered” without any detailed tracking steps or clear updates about where my package actually is or what the latest movement was. In addition to this, there is no clear and easy option to contact a customer service agent through chat or call from within the app. When I try to get help, I am only directed to help articles, which in my case did not solve anything and instead made the process more frustrating and time‑consuming. I expect the Amazon app to provide detailed, step‑by‑step tracking information for orders and to offer a clearly visible, easy‑to‑access option to reach a real customer service representative via chat or phone when needed. I kindly request that my feedback be taken seriously, that this issue be reviewed, and that the app be improved so customers can both follow their shipments properly and receive live support instead of being limited to articles.