Kucoin Froze My Account After Deposit - Blocked My Withdrawal Without Reason
I always used Kucoin because they are perfect, when you make withdraw or deposit dont have any issue. But 2 days ago I make deposit and money come in Kucoin, when I want to make withdraw they cancel my withdraw and freeze my account. They ask me selfie with my identity, I send everything but nothing happen they dont respond my problem. Just automatic reply. And they dont give me any explanatiom why I cant make withdraw. And why freeze my account. I trust them I make withdraw deposit so many times but they do this. I speak via mail and live chat but nothing happen. I lost so much money because of them. They destroy my plan. They make you trust them first after when they gain your trust they cheat you, they ignore your problem.
KuCoin says this is because of my security, but no matter how many times I email them, send my picture, selfie, identity documents—everything, even proof of where the money came from—they still give no result. And now they’re asking me about a deposit I made 3 years ago in LTC or BTC, asking where it came from. How is that even possible to remember? Every day, I make at least 10–20 deposits or withdrawals on different platforms. How can I possibly provide proof of a transaction from 3 years ago? They still haven’t returned my money. I don’t know what they’re trying to do—maybe they’re using my money to make profit while I keep losing money every single day!
