I am absolutely furious with Booking.com! You might think checking prices on sites like theirs is a good idea, but you're better off dealing directly with hotels. I can assure you, when something goes wrong, they offer absolutely no help whatsoever. I've experienced it firsthand, and it's a nightmare.
I had three separate hotel reservations through Booking.com, and as a result of their incompetence and lack of support, my €2,100 (approximately ₺74,500) has gone up in smoke. They offered zero assistance, not even allowing a simple reservation change. It's infuriating that a company of their supposed caliber leaves customers completely stranded when problems arise.
Booking.com, you need to be held accountable for this! You claim to facilitate bookings, but you vanish the moment an issue occurs, leaving customers to suffer massive financial losses. Return my €2,100 immediately and provide the support you promise! This is unacceptable.
I am absolutely furious with Booking.com! I made a reservation and paid through their site. The very same day, I checked the official website of the hotel we were staying at and discovered the price was actually lower! I immediately requested a price match, and it was accepted. Great, I thought. Bu...
I am absolutely furious with Booking.com! I've been sending messages to customer service for two days straight, and they haven't responded to a single one! To make matters worse, their customer service phone number requires an international call, and after spending two minutes just punching in numbe...
I am absolutely furious with Booking.com! This hotel, working in conjunction with Booking, completely scammed us. We were left high and dry, and we documented everything. I submitted all our evidence to customer service, but absolutely no one has bothered to help us! It's clear that Booking.com comp...
I am absolutely furious and feel completely ripped off by Booking.com! On May 27, I made a reservation through their platform, and then, due to unforeseen circumstances, I had to cancel it just 15 minutes later. We didn't use any of the hotel's services, nor did we cause them any inconvenience. Yes...
Because of heavy snowfall, my flight was canceled and I couldn’t reach the hotel I had booked. It was completely out of my control—a force majeure situation. Despite this, Booking.com refuses to refund the amount I paid. I lost ₺2500 (roughly €250) for a room I never even stepped into. What’s worse...
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