For the past two months, I’ve been trying to access the Booking.com system for a hotel I recently took over, but I still haven’t been able to use the platform properly. Logging in and navigating the system is a nightmare, and I can’t figure out how anything works because the interface is confusing and unresponsive.
I’ve reached out to Booking.com support multiple times, but no one has been able to provide a clear or effective solution. Every day this issue continues, I lose both time and potential guests—and the stress is becoming unbearable.
I expected better support for property owners. Instead, I’m left completely stuck, unable to manage my own listing. Booking.com, I demand immediate technical assistance to resolve my access issue and a proper explanation of how to use your platform. Until then, I will continue to share my experience publicly so other property owners know what to expect.
I’ve been experiencing an issue with Booking.com for the past three days, and not a single representative has responded to my messages. I’ve tried reaching out multiple times through their so-called “Customer Service” section, but it feels like I’m messaging a void—there is no one on the other end. ...
I listed my property on Booking.com and entered all the information correctly, including the full address. But when I checked the listing afterward, I was shocked to see that the location was completely wrong on the map — nowhere near where my property actually is. Concerned that guests might be mi...
I have a listing on Booking.com, and despite paying the commission they requested, my property was suspended without explanation. Thinking I may have made a mistake with the payment, I went ahead and paid the commission again—twice in total. Yet to this day, my property is still deactivated, and the...
I booked an international hotel stay through Booking.com, but several days have passed and the payment has still not been processed from my card. This delay leaves my reservation status uncertain, and I am concerned that my booking might not be guaranteed. I have tried multiple times to contact Book...
I had confirmed booking with Booking.com. On the day of check-in, I did not receive any check-in details from property owner, and no response via Booking.com messaging system or on Whataspp. I finally called the property owner, and was informed my booking is not confirmed. With 2 children travelling...
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