I Paid Commission Twice But Booking.com Still Closed My Property and Won’t Refund Me

I have a listing on Booking.com, and despite paying the commission they requested, my property was suspended without explanation. Thinking I may have made a mistake with the payment, I went ahead and paid the commission again—twice in total. Yet to this day, my property is still deactivated, and they have refused to issue a refund.

It’s incredibly frustrating that such a well-known global platform has no responsive customer service. I’ve sent multiple emails, and none have been answered. There is no phone number to reach a real support agent, no chat, nothing. For a company of this size, the lack of support is unacceptable.

I fulfilled my responsibility by paying what was due—not once, but twice. Booking.com, where is my money? Why is my property still inactive? I demand a full refund for the extra payments or the immediate reactivation of my listing. Hosts beware: this is how Booking.com treats its partners. Fix this now.