I have a listing on Booking.com, and despite paying the commission they requested, my property was suspended without explanation. Thinking I may have made a mistake with the payment, I went ahead and paid the commission again—twice in total. Yet to this day, my property is still deactivated, and they have refused to issue a refund.
It’s incredibly frustrating that such a well-known global platform has no responsive customer service. I’ve sent multiple emails, and none have been answered. There is no phone number to reach a real support agent, no chat, nothing. For a company of this size, the lack of support is unacceptable.
I fulfilled my responsibility by paying what was due—not once, but twice. Booking.com, where is my money? Why is my property still inactive? I demand a full refund for the extra payments or the immediate reactivation of my listing. Hosts beware: this is how Booking.com treats its partners. Fix this now.
I have a property on Booking.com, they closed my property even though I paid their commission. I double-checked the payment details and everything was correct on my end. Then I paid 2 more times because I thought I made the wrong payment. Now they are not activating my property and they are not refu...
I rented a house through Booking.com and was charged twice for the same reservation. Despite creating multiple support tickets and explaining the situation in full detail — even providing visual proof — I have not received any response for over a month. This has caused both financial loss and serio...
I made a fully paid reservation through Booking.com for a property that doesn’t even exist. When my check-in time arrived, we showed up with our luggage at the listed address—only to find no such hotel or apartment there at all. We were left stranded, stressed, and with no place to stay, all because...
I booked a reservation through Booking.com, trusting the platform due to its reputation. However, my reservation was canceled by Booking.com without my knowledge or consent. To make matters worse, they have not refunded my payment. I have tried multiple times to reach out to their customer service,...
I had confirmed booking with Booking.com. On the day of check-in, I did not receive any check-in details from property owner, and no response via Booking.com messaging system or on Whataspp. I finally called the property owner, and was informed my booking is not confirmed. With 2 children travelling...
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