I booked a stay at Sunny Memories through Booking.com well in advance, trusting the company’s reliability, and paid by credit card. On the morning of August 5, 2025, an email was sent notifying me that my reservation had been canceled. However, since I was changing countries and my phone lines took time to activate, I never saw the email. I only found out upon arriving at the hotel at 3:00 PM, the official check-in time. I had traveled with my two children all the way from Turkey to Thassos Island, Greece, only to be left completely stranded.
When I arrived, I could only speak with a cleaning staff member—there was no way to meet the hotel owner, and no assistance was offered. Booking.com processed only a refund, which does not address my situation. I am now in a foreign country with two children, no accommodation, and no availability at nearby properties.
I am requesting that Booking.com urgently arrange an alternative stay matching the same standards and amenities as my original booking. I expect an immediate resolution to my accommodation problem.
On July 17, 2025, I tried to book a vacation in Greece through Booking.com. The system charged my card immediately, and the amount appears as a pending transaction on my account. However, no reservation was ever created. I received no confirmation, no booking number — nothing. I checked my Booking....
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I booked a 2-night stay in Rhodes from March 30 to April 1, 2025, through Booking.com, but due to the ferry cancellation, I was unable to reach the island and therefore couldn’t stay at the hotel. I immediately contacted Booking customer service several times asking for a refund or even a date chang...
I booked a hotel in Greece through Booking.com, selecting a property with a refundable option. After canceling the reservation, I expected to receive my refund promptly. However, the refund never came. I've reached out to both the hotel and Booking.com via email multiple times, but neither has respo...
Comments