I made a reservation through Booking.com on May 7, 2025, for a 4-night stay from June 1 to June 5 at the Armas Gul Beach Hotel in Kemer, with the free cancellation option clearly stated. Due to a change in travel plans, I canceled the reservation on May 8, well within the allowed cancellation window.
Booking.com sent me two emails: the first confirmed that no charges would be made and that I was entitled to a full refund, while the second email provided a refund receipt, stating the money would be returned to my account within 7 to 12 days.
However, on May 9, my bank account was charged, even though the booking had already been canceled. This makes no sense. If the reservation included a free cancellation policy, why was the pending payment not canceled before processing? The charge should not have been made at all.
I reached out to the hotel, and they confirmed they never received any payment and that Booking.com is responsible for issuing the refund.
This experience has left me extremely frustrated and distrustful. Booking.com, if you offer free cancellation, honor it without making customers wait or worry about unauthorized charges. I demand an immediate refund and expect you to uphold the promises made during the booking process.
I am absolutely furious with Booking.com! I made a reservation through your platform for the "Moss Art Boutique Hotel" in Baku for five nights, from July 28th to August 2nd. The reservation clearly stated it had a free cancellation option. My travel plans changed, so I canceled the reservation with...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
On February 17, 2025, I canceled a hotel reservation on Booking.com in full accordance with the cancellation policy. Shortly after, I received an email from Booking confirming that the refund had been processed and would be credited to my account within 7–12 business days. However, as of April 11, 2...
I had made a hotel reservation on Booking.com for a September vacation under reservation number 6183468188. Due to a change in plans, I used the free cancellation option provided by the platform and received confirmation that the cancellation was successful. However, despite this confirmation, I was...
On June 10, 2025 at 2:47 PM, a charge of $494.21 (₺) was made to my credit card by BKG*Hotel at Booking.C—completely without my permission. I received no verification code, no password prompt, and no booking confirmation. This transaction happened without any action from me, and the amount is curren...
Comments