I’m extremely disappointed with the lack of accountability from Booking.com and the hotel I booked through their platform. Due to a flight delay, we arrived at the hotel one day late, and to claim a refund from the airline, I simply needed an official hotel invoice showing the full booking details. Sounds simple, right? But it turned into a nightmare.
I contacted Booking.com, and they told me the hotel is responsible for providing the invoice. I reached out to the hotel, and they told me Booking.com must issue it. They just kept passing the responsibility back and forth—neither helped, and I still don’t have the document I need.
I booked and paid in full for a hotel stay through Booking.com, expecting a smooth experience. But now I’m facing an unbelievable issue—I can’t get an invoice for the service I already paid for. I’ve contacted both the hotel and Booking.com, and they keep sending me back and forth. The hotel says it...
I made a reservation through Booking.com this summer and reached out for support, but despite being told to email my details, I never received a response. Now I’m facing the same issue again. I requested an invoice from the place I stayed, but they told me I can only get it through Booking.com. Howe...
Booking.com did not resolve the issue I had with the hotel and never contacted me. No one reaches out within 24 hours, and even though I made the reservation through Booking.com, it’s the hotel that contacts you directly. I expected Booking.com to take responsibility since the reservation was made t...
I canceled a fully refundable hotel reservation on Booking.com, and even after several months, I still haven’t received my refund. When I first contacted customer service, they claimed the refund had already been processed and that the issue was with my bank. Naturally, I followed up with my bank, b...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
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