I canceled a fully refundable hotel reservation on Booking.com, and even after several months, I still haven’t received my refund. When I first contacted customer service, they claimed the refund had already been processed and that the issue was with my bank. Naturally, I followed up with my bank, but they confirmed no such refund was received or pending in my account.
Since then, I’ve gone back and forth with Booking multiple times, but all I get are delays and vague excuses. They keep stalling and dragging the issue out, but I’m tired of the lies and the lack of accountability. It’s outrageous that a platform this large and supposedly reliable fails to honor a basic refund policy.
If even refundable bookings turn into such a headache with Booking.com, I seriously advise others not to book through them. I want my full refund issued immediately, or I’ll be taking this up with consumer protection authorities.
I canceled my reservation through Booking.com and was told that the refund would be processed within 7-12 business days. However, it has now been 1.5 months, and I still haven’t received my money. I’ve contacted customer service multiple times and sent numerous emails, but each response just asks m...
I canceled my original reservation on Booking.com and rebooked the same hotel for different dates. Booking.com assured me that my refund would be processed and credited back to my account. However, it has been quite some time, and I still haven’t received the refund. This delay is frustrating, espec...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking. When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation...
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