I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested.
However, Booking.com has not issued my refund, and their customer service has been completely unresponsive to my messages. The hotel confirmed that they informed Booking.com about the cancellation and that the refund should come from Booking.com, yet nothing has been resolved.
This lack of support and accountability is unacceptable. I demand Booking.com processes my refund immediately and improves its customer service to ensure such issues don’t happen again. This experience has been extremely frustrating.
I booked a hotel through Booking.com, but the location was highly inconvenient, requiring ferry transportation. Due to this, I canceled the reservation. Despite the cancellation, the payment was still taken from my account, and I have yet to receive a refund. I’ve tried contacting the hotel, but th...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
I booked a reservation through Booking.com, trusting the platform due to its reputation. However, my reservation was canceled by Booking.com without my knowledge or consent. To make matters worse, they have not refunded my payment. I have tried multiple times to reach out to their customer service,...
I tried to book a hotel through Booking, and while the payment was successfully charged, no reservation was made. There is no contact number available to reach them, and they have not responded to any of my emails. This situation has left me frustrated and without a resolution. I demand an immediat...
I booked a hotel stay through Booking.com for June 6–9. When I arrived at the hotel, I was informed that there were two branches. The staff said it wouldn’t be a problem and that I could stay at the location I arrived at. I agreed and stayed there as instructed. I paid the full amount directly to t...
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