I booked and paid in full for a hotel stay through Booking.com, expecting a smooth experience. But now I’m facing an unbelievable issue—I can’t get an invoice for the service I already paid for. I’ve contacted both the hotel and Booking.com, and they keep sending me back and forth. The hotel says it’s Booking’s responsibility, while Booking insists the invoice must come from the hotel.
This is extremely frustrating. It shouldn’t be this difficult to receive a simple invoice for a completed, prepaid service. I need the invoice for documentation and reimbursement purposes, and no one is helping.
I’m extremely disappointed with the lack of accountability from Booking.com and the hotel I booked through their platform. Due to a flight delay, we arrived at the hotel one day late, and to claim a refund from the airline, I simply needed an official hotel invoice showing the full booking details. ...
I made a reservation through Booking.com this summer and reached out for support, but despite being told to email my details, I never received a response. Now I’m facing the same issue again. I requested an invoice from the place I stayed, but they told me I can only get it through Booking.com. Howe...
I made a hotel reservation through Booking.com, paid in full, and arrived expecting a smooth check-in. But to my surprise, the hotel demanded an additional €200 per person as a deposit—something that was never mentioned during the booking process. I’ve used Booking many times before and never encoun...
I booked a stay at Intercontinental Doha Beach & SPA, an IHG Hotel, through Booking.com (Reservation Number: 4808264098) and made the payment directly to Booking.com. However, the hotel refused to provide me with an invoice, claiming that Booking.com is responsible for issuing it. When I contacted ...
I canceled a fully refundable hotel reservation on Booking.com, and even after several months, I still haven’t received my refund. When I first contacted customer service, they claimed the refund had already been processed and that the issue was with my bank. Naturally, I followed up with my bank, b...
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