I made a reservation through Booking.com for Vesting Hotel Naarden (reservation number [49184083**]) and am now facing a serious payment issue. The hotel claims they did not receive the payment through Booking.com, while Booking.com insists the payment was collected by the hotel. This conflicting information has left me frustrated and inconvenienced.
I contacted Booking.com customer service three times today, but each call was disconnected before I could fully explain the problem. Despite multiple attempts to resolve this, the issue remains unresolved.
I request an immediate resolution to clarify this payment issue and a refund if necessary. Booking.com must address this problem promptly and ensure proper follow-up. This lack of support is unacceptable.
I booked a hotel through Booking.com, but the location was highly inconvenient, requiring ferry transportation. Due to this, I canceled the reservation. Despite the cancellation, the payment was still taken from my account, and I have yet to receive a refund. I’ve tried contacting the hotel, but th...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
I booked an international hotel stay through Booking.com, but several days have passed and the payment has still not been processed from my card. This delay leaves my reservation status uncertain, and I am concerned that my booking might not be guaranteed. I have tried multiple times to contact Book...
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