5
Resolved

Booking.com Refuses Refund, Customer Service Unreliable

Mehmet
Mehmet
Booking.com
May 7, 2024 11:51 AM352
Mehmet's Thank You Message
“Booking.com has refunded the amount that the hotel did not refund. Thank you for resolving my issue.”

I made a reservation with a 100% refund policy on April 6th through Booking.com, but unfortunately, they are refusing to process the refund for the cancellation. They've been dragging their feet for more than a month, making empty promises that it will be completed "soon." You can't rely on them. I've tried reaching out to them so many times, but it seems like I'm not getting anywhere.

Mehmet
Mehmet
May 27, 2024 4:24 PM

Booking.com has refunded the amount that the hotel did not refund. Thank you for resolving my issue.

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Even though I had to cancel the trip, I still had to pay for a Booking.com vacation that I didn't take. How can I handle this mistake in the best way?

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