I canceled my hotel reservation on Booking.com on September 27, with free cancellation. The cancellation was accepted, and I was told that the refund would be processed within 7-12 days. However, that time has passed, and I still haven’t received my refund. I contacted the hotel directly, and they told me to reach out to Booking.com, but despite all my efforts, it’s impossible to contact Booking. Their phone number doesn’t work, and there’s no email address provided. The cancellation and refund are visible on the Booking.com website, but the payment hasn’t been processed. I’ve contacted my bank several times, and they’ve confirmed that no refund has been received. I don’t know how to resolve this issue or get my money back. This is the first time I’ve experienced something like this. I urgently need assistance.
I canceled my reservation through Booking.com and was told that the refund would be processed within 7-12 business days. However, it has now been 1.5 months, and I still haven’t received my money. I’ve contacted customer service multiple times and sent numerous emails, but each response just asks m...
I made a free cancellation on Booking.com, yet after 2 months, I still haven’t received my refund. Neither Booking.com nor the hotel has provided any explanation or resolution regarding this issue. Initially, Booking.com stated that the refund would be processed within 15 business days, while the h...
I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking. When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation...
I canceled my reservation on Booking.com, but my refund has still not been credited to my account. It has already been 12 days since the cancellation, and there has been no sign of the money being returned. This delay is extremely frustrating and unacceptable, especially considering how quickly paym...
I made a hotel reservation through Booking.com, specifically choosing a stay with a free cancellation policy. However, despite canceling within the allowed time, I never received my refund. The hotel has fully charged my credit card, and I have already confirmed with my bank that no refund was proc...
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