1
Levent is completely dissatisfied with the result

Booking.com Charged My Credit Card for Failed Reservation

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June 28, 2023 4:55 pm
540

tried to book a hotel in London using the booking.com app. But, like, even though the app was not processing it, I was totally surprised to find out that booking.com still went ahead and charged my credit card. Can you believe it? To make matters worse, they shot me an email saying they'd totally give me a refund. This situation is like, totally ridiculous... when I saw that the reservation couldn't go through on the app, I just figured they wouldn't charge my credit card. It's crazy that booking.com went ahead and charged me for a reservation they couldn't even fulfill. I just wanna say that I expect booking.com to be upfront and fair in how they do things. my trust gets broken and my credit card gets charged for no reason. This whole thing has been such a hassle and has stressed me out for no reason, they gotta make sure their payment system matches up with the reservation process, so no random charges happen.

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Comments

Alexander
Alexander

Same situation. Tried to book a hotel in Rome for 30th of November till 8th of December, reservation failed. Then reserved another one and was surprised that I was charged for both reservations after 10 minutes or so. To make the matters worse the refund is performed in 12 days and then I will just return from Rome and I needed that money in Rome... Should there be someone accountable for it? Immediate charge for failed reservation, but refund takes place in 12 DAYS! In fact the term "refund" is not even applicable because I didn't even bought something that must be "refunded". Out of logic service...

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