About three weeks ago, I made a hotel reservation through Booking.com for a stay abroad, with payment to be made at the hotel. On the evening of December 21, I received a message via the Booking.com app, appearing to be from the hotel, stating that I needed to make a payment within 24 hours to confirm the reservation. The message claimed the amount would be refunded later, or the reservation would be canceled.
I messaged both the hotel and Booking.com customer service but received no reply. Trusting the app, I made the payment. However, similar payment requests kept coming, which I ignored. Hours later, the hotel replied that they never sent such messages, there were no issues with the reservation, and Booking.com might have been hacked.
Despite reporting this to Booking.com and my bank, I haven’t received any resolution. This incident caused me financial loss, and I expect Booking.com to take responsibility and resolve this issue immediately. This level of negligence is unacceptable!
I made a hotel reservation through Booking.com and paid the full amount at checkout. However, I never received a confirmation email, which is normally sent instantly after booking. When I contacted Booking.com customer service, they told me that if no confirmation was received, then the reservation...
I am absolutely furious with Booking.com! As someone who constantly makes reservations through your platform, I was shocked to receive a message from the "hotel" threatening to cancel my reservation if I didn't pay within 6 hours. Even after I made the payment, your system still showed that payment ...
I made a hotel reservation through Booking.com, but the property later contacted me directly, stating there was an issue with the room and asked me to cancel the booking. After confirming this via WhatsApp, I canceled the reservation as requested. However, Booking.com has not issued my refund, and ...
On February 11, 2025, I made a hotel reservation through Booking.com and paid ₺4,280.86 in full. Without providing any reason, my booking was canceled—and although I received an email from Booking.com confirming that a refund had been approved, the money was never returned to my account. I’ve reach...
I booked a stay in France through Booking.com, expecting a smooth experience like they advertise. Unfortunately, it turned into a frustrating mess. Although I paid for a multi-night reservation, the hotel informed me that there was no booking for the third night. After some digging, it became clear ...
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