I Need 1win to Release My ₹15,000 or Explain the Ban Clearly

I had a betting account with 1win in India, and my account was suddenly blocked. When I contacted customer support, they informed me that the account was blocked due to rule 12.9, but they did not provide any clear or detailed explanation about how this rule was violated. There is a balance of 15,000 in my blocked account, and I am currently unable to access or withdraw this money. The block has been in place for 1 day, and this situation is causing me serious concern because my funds are being held without a transparent justification. I request that 1win pay out the full 15,000 balance that is currently stuck in my account, or provide a clear and detailed explanation with evidence regarding the application of rule 12.9 to my account. I expect this issue to be resolved as soon as possible.