My 2014 BMW 525 xDrive has a well-known chronic issue related to the EGR valve and EGR cooler system. What makes this si...tuation even more frustrating is that a friend of mine, who purchased a vehicle on the same day with the same model and very similar technical specifications, had their vehicle inc
Attention BMW Fault! We had a near-fatal accident while driving on the highway with our 2021 BMW 216d Gran Coupe, which ...has 65,334 km. The car locked itself, which caused the incident. We had the car towed to Özgörkey authorized service, and despite a 30% goodwill discount, the total cost amounted
"I would like to thank the Borusan representative who immediately contacted me regarding my complaint and the Automol Customer Service Representative who then got in touch with me in an extremely polite and solution-oriented manner to offer a resolution."
On 02.08.2024, I purchased a 2024 model i4 eDrive40 vehicle from Özgörkey O...tomotiv. After about four months, the vehicle displayed a "limited parking
"I would like to thank Öztorun Oto and Şahin Bey for their solution-oriented approaches and efforts."
Hello, I took my 2018 BMW X3 sDrive with the G01 chassis code to Borusan Oto authorized service due to extremely hot air... coming from the air ducts under the front seats. During their examination, they found that the air conditioning unit and related valves were faulty, an issue they confirmed was no
"Borusan Oto İstinye company took my complaint into consideration and resolved my issue, I thank them."
Borusan Oto İstinye does not repair the malfunction of my vehicle. Although... my BMW X1 model vehicle is at 80,000 km, there is rust on the crank pulley
"The Borusan company demonstrated why we chose BMW. They put a lot of effort into the process and made their customer happy."
Hello, My 2020 BMW X1, with 63,000 km, has experienced a transmission fail...ure. Initially, the transmission was replaced under warranty, but now it ha
My BMW 216 d Gran Coupe 2020 model vehicle experienced a malfunction at 91 thousand km, despite regular maintenance and ...repairs at authorized Borusan Oto services. Unfortunately, it left me stranded on the road during my holiday. I promptly halted for the issue at hand and, after enduring a 6-hour w
I took my 2023 BMW 520i M Package to Özgür Oto Denizli for its 30,000 km maintenance. Using the key reader, they quoted ...the service cost as ₺13,000. The receptionist and service manager, Mr. M******, confirmed this price after an initial inspection. Thirty minutes later, they sent a photo and claime
On May 2, 2024, we obtained an expert service at Borusan Avcılar BMW Authorized Service for the BMW 320i Sedan with lice...nse plate 34Z**448, which we were considering buying. Our expectation was to have any deficiencies in the car identified and communicated to us. Ultimately, they informed us that t
My 2016 model 1.5 motor 418i gran coupe has had cooling system issues that have required many upgrades over the years. I...n 2020, I had to replace the turbo and numerous associated parts due to a cooling water failure, and BMW only covered 65% of the cost. Now, four years later, I'm suffering the same
In November 2023, I purchased a BMW i4 from Özgörkey in Turkey. Following this purchase, I encountered several issues, o...ne of which was quite significant. Firstly, as the initial problem, it was stated before the purchase that the range would be approximately 590 km, but under normal conditions, it
Last week, I brought my 2017 BMW 3.18i (65,000 km) to an authorized service center for its regular maintenance, spark pl...ug replacement, and battery change. I chose to go with the authorized service, even though it was more expensive (₺25,000 compared to ₺8,000 elsewhere). This way, I can be confiden
The BMW 520 I bought in November 2022 has cracked the glass for the 3rd time in 1 year. I had my first glass change and ...my second glass change at Kosifler Auto. Since I only used my car for intercity trips, 1 month after the replacement, while going to Edirne, the windshield of the vehicle suddenly
On May 1, 2023, I bought my car from Avcılar Borusan, where they claimed it to be our own vehicle with me as the first o...fficial owner. They assured me that they conducted the inspection themselves, emphasizing that it shouldn't be done elsewhere. Offering a 5,000 km or 3-month warranty initially, wi
My 2016 X1 has 83,000 kilometers on it. Bursa Burmot (Bursa Burmot) BMW authorized service revealed that the front suspe...nsion and struts needed to be replaced. On August 23, 2023, I had the original parts replaced for a price of 30,000 TL. Since 2016, all maintenance and part replacements have been
"Good day, your customer representative Ms. Berna contacted me. Despite being told that the authorized service would get in touch with me, no one has called or inquired until now. My fruits and vegetables in the back of the car will spoil; do you want us to have to sell the car as well? It is impossible to understand your concept of customer satisfaction. We bought a BMW for premium service, but you are providing worse service than Renault service. We are leaving our work and dealing with such issues!"
On May 31, 2023, I became the proud owner of a BMW 520i Msport. I enjoyed it in Istanbul and even took a couple of trips... to Marmaris. My second visit to Marmaris was on July 25, 2023. After a pleasant 20 days there, my car's air conditioner began acting up—no cooling and a disturbing noise. It was e
"The issue with my farrier has been resolved. Thank you..."
"I would like to thank all the staff at the Otomol Merter branch for their interest and attention in fixing the SOS malfunction in my BMW car."
For many years, I've been a BMW customer. My BMW 3.18i is showing an urgent... emergency alert error. When I took it to an authorized service center, the
I took my R 1250 GS Adv motorcycle with license plate 35 *** 319 to Ozgorkey BMW authorized service on 06/19/2023 for it...s 1000 km maintenance. Despite seeking confirmation from my Istanbul friends, when I learned from Mr. G** that the service fee was applied as 5200 TL during the service record open
"Bursa Teknik Oto 1 dealership quickly got in touch and performed a free fault diagnosis. They replaced the problematic plastic component on the front windshield. I would like to thank all the BMW Teknik Oto employees, especially Mr. Emre, the service manager."
I purchased my 2014 BMW 116i with 65,000 km on the odometer, and it has now... reached 91,000 km. Since the day I bought it, the car has been consistentl
