1
Fatma is completely dissatisfied with the result

Is BMW Ignoring Faulty Windshield? 3rd Crack in My Brand New 520!

Is BMW Ignoring Faulty Windshield? 3rd Crack in My Brand New 520!
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Fatma
February 11, 2024 7:36 pm
25

The BMW 520 I bought in November 2022 has cracked the glass for the 3rd time in 1 year. I had my first glass change and my second glass change at Kosifler Auto. Since I only used my car for intercity trips, 1 month after the replacement, while going to Edirne, the windshield of the vehicle suddenly cracked in a straight line from the top right to the center. Before taking my vehicle to the Kosifler company, I took it to a different glass replacement center and as a result of the technical examination, when I took my vehicle to the Kosifler company regarding the issue, they stated that there were no stone impact marks on the crack and that I should discuss the issue with Kosifler and request a glass replacement from the warranty. They wanted me to. However, when I took my vehicle to the dealers, they stated that such a change was not possible and that it should be replaced with a new one for a fee. I thank them for their insensitivity. I would advise my friends who will take their vehicles to Kosifler company to be careful. The problem with the glass is probably due to tempering during the production process or a piece of glass remaining in the upper frame area where the cracking started during the previous change. Enjoy your work.

February 12, 2024 12:53 am (5 hours after complaint)

Dear Customer, Your notification has been received and recorded, and it has been shared with the relevant departments. Our Customer Relations Consultant will get back to you as soon as possible regarding the matter. Best regards, BMW Communication Center

Fatma
Fatma
March 25, 2024 2:08 pm

It is necessary to take into account the possibility of glass breakage with this brand.

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