BMW 3.18 Turbo Failure and Hefty Cost

Furkan

On May 1, 2023, I bought my car from Avcılar Borusan, where they claimed it to be our own vehicle with me as the first official owner. They assured me that they conducted the inspection themselves, emphasizing that it shouldn't be done elsewhere. Offering a 5,000 km or 3-month warranty initially, within a year, they provided a TSE-approved warranty. With just 8,000 km driven, I took the car for maintenance at Çorlu Borusan, where all the employees seemed subpar. Post-maintenance, they accidentally damaged my car, promising to fix it and do the painting later. I didn't raise a fuss about that; the main issue lies with their "headquarters" in Avcılar, the same place where I purchased my car.

This location is evidently more focused on convincing customers and making a financial sale than providing a service, which is five times more expensive than external services. Attempts to contact the so-called "Used Cars" (34 BHH 186) have been futile. They claimed a repair cost of ₺150,000 due to a turbo problem, an issue already present 2,000 km before the sale. The staff there are unhelpful, with clear instructions not to be constructive in such matters. While nobody expects anyone to pay for repairs out of their pocket, their policy seems more about pleasing higher-ups and making money for the business, neglecting customer support.

I didn't buy the car externally; it was sold to me as a vehicle used within Avcılar Borusan. Tomorrow or Friday, I'll be visiting Borusan with my lawyer, and I'll keep you posted on the developments.

Progress

January 11, 2024 2:01 am

I bought a car from Avcılar Borusan on May 1, 2018. They claimed it was our own vehicle and the first official owner. After the sale, they conducted their own inspection and offered a warranty of 5,000 km or 3 months. Within a year, they provided a TSE-approved warranty. During this time, I drove 8,000 km. Once, I had maintenance done at Çorlu Borusan, where all the staff were third-rate personnel and accidentally damaged my car. They promised to repair it and then do the painting, and I didn't make a fuss.

However, the main problem lies with what they call the headquarters in Avcılar - the place where I also bought my car. It is clear that their focus is solely on convincing customers and making a financial sale rather than providing a service that is five times more expensive than external services.

Attempts to contact the "Used Cars" department (34 B** 186) were unsuccessful. They claimed repair costs of 150,000 TL due to a turbo problem in the car, an issue that occurred 2,000 km before the sale. These people are definitely not helpful; they have been instructed not to be constructive in such matters. No one pays for repairs out of their pocket, but with the policy of pleasing superiors and making money for the company, they do not support the customer. I didn't buy the car externally; it was sold to me as a vehicle used within Avcılar Borusan. Tomorrow or on Friday, I will go to Borusan with a lawyer, and I will update the progress from there.