I had a significant balance in my Bitexen account, but after their so-called “update,” all of my assets disappeared. When I try to reach them for an explanation, they simply respond with vague statements like “we are updating the system” and avoid addressing the actual issue. To make matters worse, they left a tiny, unusable amount in my account that I cannot even sell. This makes it impossible for me to recover or use my funds in any way.
It is unacceptable for an exchange to remove user assets without consent or clear communication. The lack of transparency and the dismissive attitude from support raise serious concerns about the security of funds on this platform.
I demand that Bitexen immediately restore my full balance, provide a detailed explanation of what happened during this “update,” and ensure that no user’s assets can be altered or removed without explicit permission in the future.
I am experiencing a serious issue with my Bitexen account. The money I had in my account has disappeared without any notification, explanation, or authorization from my side. I am shocked and frustrated by how such a situation could occur on a financial platform where users trust their funds to be s...
I had several investments saved in my Bitexen account, but after not logging in for a while, I came back to find that everything had been reset to zero. My entire balance is gone, and I have no idea why or how this happened. I never received any email, message, or notification about such a drastic a...
I noticed that my coins are missing from my Bitexen account, yet they appear in the transfer transactions. I have no idea where they were transferred or how such a transaction could occur without my authorization. This isn’t the first issue—previously, my balance inexplicably dropped. Bitexen’s pla...
My Bitexen account was moved to a platform called Bitexen Global without my knowledge or consent. I was never informed of this transfer—there was no email, no notification, and no request for my approval. Since the transfer, I have been unable to access my account or carry out any buying or selling ...
I recently logged into my Bitexen mobile app account after a long period of inactivity and was shocked to find that my entire balance—consisting of Luna, LUNC, and Bitexen tokens—had completely disappeared. I had not made any trades, withdrawals, or transfers during this time. My account was active,...