Bitexen Account Verification Stuck at Video Call

I have been unable to complete the video call step, which is the final stage of the account verification process on the Bitexen Turkey app, for the past two days. Even though I have tried repeatedly every day, whenever I reach the video call screen in the app, I receive the message, “There is currently no representative available. Our representatives will call you,” and the video call cannot be started at all.

During this process, I have contacted support several times by email, but I have not received any response. I can log in to my account, but I cannot actively use it because the verification process has not been completed.

I request that the video call stage of my account verification be completed as soon as possible, that my account be fully verified, and that I receive an urgent response regarding this issue.