On 11/09/2025, I purchased ₺1,600 worth of the cryptocurrency called EPX through the Bitexen mobile application. However, without any prior notice, EPX trading was suspended, and I am now unable to sell the asset I hold. When I contacted customer service about the issue, I was told that I needed to transfer the asset to another platform to trade it there. This situation has caused me a grievance, as I cannot make use of the amount I invested. My expectation from Bitexen is that EPX trading will be reopened and that my grievance will be resolved.
I deposited ₺45,000 into my Bitexen account specifically to purchase Pi Coin. However, Bitexen has now suspended its agreement for Pi Coin trading, leaving me unable to withdraw my funds or access my investment. They claim that an announcement about this change was posted, but regardless of that, th...
I recently discovered that my entire crypto balance—worth around ₺6,000 and consisting of Bitcoin, Ethereum, and several altcoins—was wiped from my Bitexen account without any notice or authorization. I rarely use the account for active trading, but I do log in from time to time to check my balances...
Over a month ago, I purchased OXYZ coin through the MEXC exchange. Shortly afterward, trading for the coin was suspended without any explanation. Since then, my ₺106 investment has been completely stuck—I can’t sell, I can’t transfer, and I can’t withdraw my funds. It feels like my money is being he...
For the past six months, I’ve been trying to withdraw my ₺784 balance from the Bitexen mobile app to my Enpara bank account, but every time I attempt the transaction, the app crashes unexpectedly, and the transfer fails. This issue has been consistent since my first successful withdrawal over a year...
I have been a user of the MEXC exchange since 2025, and my account was suddenly restricted under the vague reason of “account under review.” At first, the restriction was set for 1 month, but later it was extended for another full year without any explanation or justification. During this entire pe...