Bitexen Failed Withdrawals Took $104 From My Balance
On September 20, 2026, I attempted three withdrawals of different amounts from my Bitexen account to my Akbank account. First, I attempted to withdraw 2,500 TL, then another 2,500 TL, and finally 100 TL. Although all three transactions are shown as “Failed Transaction,” the total amount of 5,100 TL was never returned to my account and remains deducted from my balance.
In the Bitexen app, the withdrawal details show that the transactions failed, and the transaction fees were also charged. However, the money was neither transferred to my Akbank account nor returned to my Bitexen balance. I also did not receive any notification, SMS, or email regarding these transactions.
I request that the total amount of 5,100 TL that is currently missing due to these failed transactions be urgently investigated and fully refunded either to my Bitexen account or my Akbank account.
