Bitexen Deducted 8,400 UP Points but Never Sent My Gift Card
On September 18, 2026, I used 8,400 UP points I had accumulated in the UP marketplace on the Bitexen app to purchase a 400 TL Hepsiburada gift card. Although the transaction details clearly show that my points were deducted in exchange for the gift card, I never received the gift card code.
The code was not sent through the Bitexen app, by SMS, by email, or by phone. I then contacted Bitexen support. They called me and asked me to provide screenshots, which I sent as requested. They told me that they would review the issue and get back to me as soon as possible, but approximately two weeks have passed without any response. I have also submitted multiple support requests by email but have not received any response. The ticket numbers I opened are 984468, 984229, and 984087.
I have been seriously inconvenienced both because I spent my points but never received my $8 Hepsiburada gift card and because of the lack of attention throughout the support process. To ensure that my 8,400 UP points are not wasted, I request that my $8 Hepsiburada gift card code be sent to me immediately, along with additional compensation for the delay and lack of support I have experienced.
