Bitexen Account Balance Reset to Zero Without Explanation

I had not logged into my Bitexen account for a long time, but I had XNP and NEO coins in my account. When I logged back in last night, I noticed that my entire balance had been reset to zero, none of my coins were left, and my total balance was showing as 0 TL.

I last saw my XNP and NEO balances in my account approximately one and a half to two years ago. Since then, I have not personally sold, withdrawn, or transferred these coins to another account or wallet. I had also never contacted Bitexen customer service about this issue before. I only discovered the problem when I logged into my account last night.

I request that Bitexen conduct a detailed review of all transaction records associated with my account during the relevant period. If any transactions are identified that I did not personally initiate or authorize, I request that the missing amounts of XNP and NEO be fully restored to my account. I also request a clear written explanation of the investigation process and its outcome.