My Bitexen account was moved to a platform called Bitexen Global without my knowledge or consent. I was never informed of this transfer—there was no email, no notification, and no request for my approval. Since the transfer, I have been unable to access my account or carry out any buying or selling transactions.
When I contacted Bitexen customer service to resolve the issue, they initially told me that I needed to speak directly with Bitexen Global and refused to assist. Only after I insisted did they agree to look into the matter, but I still have not received any follow-up or solution. This lack of communication and accountability is unacceptable, especially when it concerns access to my assets.
I request that Bitexen immediately restore my access, provide a clear explanation of why my account was moved without permission, and ensure that no account transfers occur in the future without explicit user approval.
