My Bitexen account was moved to a platform called Bitexen Global without my knowledge or consent. I was never informed of this transfer—there was no email, no notification, and no request for my approval. Since the transfer, I have been unable to access my account or carry out any buying or selling transactions.
When I contacted Bitexen customer service to resolve the issue, they initially told me that I needed to speak directly with Bitexen Global and refused to assist. Only after I insisted did they agree to look into the matter, but I still have not received any follow-up or solution. This lack of communication and accountability is unacceptable, especially when it concerns access to my assets.
I request that Bitexen immediately restore my access, provide a clear explanation of why my account was moved without permission, and ensure that no account transfers occur in the future without explicit user approval.
I am experiencing a serious issue with my Bitexen account. The money I had in my account has disappeared without any notification, explanation, or authorization from my side. I am shocked and frustrated by how such a situation could occur on a financial platform where users trust their funds to be s...
My Bitexen Global account has been completely blocked, and I am unable to log in under any circumstances. Because of this, I cannot perform any trading or transactions. I have reached out multiple times via email, but I have not received a single response from Bitexen’s support team. This kind of si...
I had a significant balance in my Bitexen account, but after their so-called “update,” all of my assets disappeared. When I try to reach them for an explanation, they simply respond with vague statements like “we are updating the system” and avoid addressing the actual issue. To make matters worse, ...
I noticed that my coins are missing from my Bitexen account, yet they appear in the transfer transactions. I have no idea where they were transferred or how such a transaction could occur without my authorization. This isn’t the first issue—previously, my balance inexplicably dropped. Bitexen’s pla...
I had an account on Bitexen with a balance of approximately ₺900. Although I hadn’t used the platform for some time, I recently logged in to check my account and was shocked to find that my entire balance had been wiped out without my permission. I did not authorize any transactions, yet my account ...