Bitexen ONDO Withdrawal Stuck on Processing
On September 15, 2026, at around 2:00 PM, I submitted a withdrawal request for 5,600 ONDO coins from my Bitexen account using the ERC-20 network. Although the transaction fee was also deducted, the transfer still had not been completed after three days, and my crypto assets had not reached the destination wallet.
On the “Withdrawal Details” screen in the app, the transaction status still shows as “Processing,” with no information indicating that the transaction was canceled or failed. I made all of my plans based on the assumption that this transfer would be completed on time, and I am now experiencing significant inconvenience as a result.
During this process, I contacted Bitexen support three times. However, each time I received almost the same copy-and-paste response stating that “the relevant teams are looking into the issue and will get back to me as soon as possible.” No concrete action was taken, and I was not provided with either a clear explanation or a solution.
I request that this crypto withdrawal, which has remained stuck in “Processing” for an extended period, be completed urgently, that my full ONDO balance be transferred to the wallet address I provided, and that I receive a clear explanation regarding the delay I have experienced.
