BetterMe

73100
(55 reviews)
Write a Complaint
643 Complaints
BetterMe
73100
(55 reviews)
Write a Complaint

BetterMe Charged Me Immediately Despite 1-Week Free Trial—Requesting Refund

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Ayça
November 25, 2024 1:36 pm
105
4
Frederick is satisfied with the result
Resolved
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Frederick
November 25, 2024 11:28 am
-

"Thank you"

Frederick Removed the Complaint from Publication

BetterMe Charged My Card After Subscription Cancellation—Requesting Refund

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Esma
November 25, 2024 11:11 am
80

BetterMe Charged Without Authorization, I Demand a Refund

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Pınar
November 21, 2024 12:12 pm
121

BetterMe Renewed My Plan Without Consent, No Refund or Support Provided

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Mena
November 21, 2024 10:03 am
106

BetterMe Charged Monthly for 8 Months After Cancellation, I Demand a Refund

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Helin
November 21, 2024 1:02 am
109

BetterMe App Taking Money From My Account

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Angela
November 18, 2024 9:01 am
137
BetterMe App Taking Money From My Account

How Can I Cancel BetterMe Subscription Permanently

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Yelda
November 13, 2024 9:19 pm
303

How to Stop BetterMe Charges After Subscription Cancellation

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İbrahim
November 13, 2024 3:25 pm
156

BetterMe Charged Without My Consent and Ignored Refund Requests

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Batuhan
November 13, 2024 3:24 pm
175

BetterMe Chargeback Request Unresolved

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Cihan
November 13, 2024 2:50 pm
119

BetterMe Renewed My Subscription Unexpectedly

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Burç
November 13, 2024 1:27 am
116

How to Contact BetterMe Customer Service

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Yeşim
November 12, 2024 11:10 pm
162

BetterMe Charged Me Extra Without Consent and Isn’t Responding to My Complaint

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Dr.
November 10, 2024 9:35 am
169
3
Sinem found the result inadequate

BetterMe Charging Me Since June Despite Cancellation – Demanding Refund

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Sinem
November 08, 2024 1:42 pm
148
5
Burcu is very satisfied with the result
Resolved

Unauthorized Charge by BetterMe Yoga – Requesting Immediate Refund

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Burcu
November 08, 2024 11:49 am
127

"My refund was processed, my issue was resolved, thank you"

2
Susan is not satisfied with the result

BetterMe Charged Me Twice Despite Intro Offer and No Clear Way to Cancel Subscription

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Susan
November 08, 2024 10:20 am
148

BetterMe Charged for Unwanted Package and Membership Issues

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Sevda
November 07, 2024 4:39 pm
115

BetterMe App Continues Unauthorized Charges Despite My Subscription Cancellation

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Runa
November 03, 2024 1:37 pm
193
5
Tülay is very satisfied with the result
Resolved

BetterMe Subscription Won't Cancel, Charging Monthly

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Tülay
November 01, 2024 3:20 pm
248
4
Serra is satisfied with the result
Resolved

BetterMe Charged Me Without Permission – Unwanted Renewal

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Serra
November 01, 2024 3:13 pm
193
1
Meryem is completely dissatisfied with the result

BetterMe Overcharged, Can't Find Cancellation Process

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Meryem
November 01, 2024 2:44 pm
183

Brand Profile

BetterMe is a member of Xolvie for 4 years.
A member brand takes its place on the platform to respond to all complaints and increase customer satisfaction. Xolvie strives to continuously improve the customer experience by effectively using its services.
In the last 1 year, the response rate to complaints is 97%

Frequently Asked Questions (FAQ)

How do I end my membership with BetterMe on an Android device?

  • You may cancel your membership as an Android user by navigating to your subscriptions in Google Play. Select the subscription you wish to cancel and then press "Cancel subscription."

How do I end my membership with BetterMe on an Apple device?

  • If you're using an Apple device, you must check in to reportaproblem.apple.com to obtain a refund. Then pick "I'd like to" and then "Request a refund." Before submitting the request, you will be prompted to specify the reason for the refund and the app, subscription, or item you wish to return.

How can I get a refund from BetterMe?

  • Better refunds require certain circumstances to guarantee reimbursements to individuals who truly try their services:
  • Before your subscription expires, you must notify the app.
  • If you have a monthly or longer membership, you must follow the program for 7 days within 30 days after purchase.
  • For weekly or bi-weekly memberships, you must follow the program for 3 days within 7 days after purchase.
  • Meeting these websites' requirements proves you followed their curriculum. They’ll let you know if they approve your request.

Why does BetterMe renew subscriptions automatically?

  • You agree to auto-renew your BetterMe membership in the beginning when you sign up. The app might charge you for renewal periods until you cancel. Unless otherwise stated in the service, renewal durations will match your initial membership.

How can I avoid BetterMe unwanted charges?

  • To ensure you don't incur any unexpected charges and have a smooth experience with BetterMe, please adhere to the following guidelines:
  • When subscribing to BetterMe, make sure to read the terms and conditions carefully. To have a clear understanding of the subscription details, it is important to know what you are agreeing to.
  • If you decide to try out a BetterMe subscription with a free trial, make sure to cancel it before the trial period is over. To avoid being charged for the subscription, follow these steps.
  • During the subscription process, you may be given the choice to decline automatic renewal. If you don't want your subscription to renew automatically and be charged, please make sure to do so.
  • Make it a habit to regularly check your credit card statement to make sure there are no charges that you didn't authorize. If you see any charges on your account from BetterMe that you don't recognize, make sure to get in touch with their customer support right away.
  • Use a credit card that offers fraud protection. Having an added layer of security will be beneficial in the event of any unauthorized charges on your account.
  • Be alert and watch out for any signs of fraud, like charges on your credit card that you don't recognize or receiving unsolicited emails from BetterMe. If you think there might be any fraudulent activity, please contact BetterMe customer support right away.

How do I contact BetterMe?

About BetterMe

BetterMe is a health and fitness firm that provides a variety of services and products to assist individuals in living better, happier lives. Users may receive individualized exercise and wellness regimens, nutritious food planning, and daily inspiration and support from the firm. BetterMe is available in a number of countries, including the United States, Canada, the United Kingdom, Australia, and others. The objective of the organization is to make healthy living accessible to everyone, regardless of geography or lifestyle. BetterMe promises to assist people reach their health and fitness goals and enhance their entire well-being by offering tailored support and coaching.